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Fabulously Answered Questions

  • XNSPY is the most trusted and advanced mobile phone spy software that secretly records and uploads all data and location stats on the phone or tablet it is installed in and uploads it on online control panel.

  • Using XNSPY is simple; just install the software once on the smartphone or tablet you want to monitor and remotely check all phone or tablet usage data and location stats from your own computer or phone.

  • Yes, XNSPY mobile spy is 100% invisible and stays hidden on the phone or tablet that it is installed in. It will not show in the installed apps list on the phone or tablet as well.

  • XNSPY runs perfectly well on all iPhones, iPads, Android smartphones and tablets. Check out the Compatibility page to see the complete list of phones and tablets compatible with XNSPY mobile monitoring software.

  • Even though we offer a jailbreak solution for older iPhones, our latest iOS solution doesn’t require a jailbreak.

  • Our Xnspy app requires a one-time access on both Android and iOS devices. Once our service is set up and running, you can view all data remotely through your web account.

  • In order to remotely monitor your children or employees’ phone or tablet, you need to buy the XNSPY mobile spy software online. After buying the software, install it on the target device. Now you can monitor all their device usage and location stats remotely.

  • NO. You can buy XNSPY from any available device. Make sure you have the Apple ID and password of the target device

  • You can buy XNSPY mobile spy software by clicking on the buy now button scattered through the Site. You can also buy XNSPY software by clicking here.

  • You will get the email containing your link to download the software and installation instructions right after your order gets confirmed and your payment processed.

  • As you make the purchase, be assured that all your credit card details are absolutely safe with XNSPY. You will be redirected to 100% safe and secure checkout.

  • No, XNSPY name will not appear on your credit card bill. All and any XNSPY purchases will be charged as ser

  • You are entitled to a refund if you are not satisfied with XNSPY software within the 1st 10-days of your purchase. All refunds will be in accordance with our refund policies. However, refunds can be avoided if you request professional help from our Customer Support. Please note that after the initial 10 days, no refund cases related to the general satisfaction will be entertained. For all refund and no-refund cases, please check out our Refund Policy page.

  • Please note that the XNSPY software does not get shipped. As soon as your payment is processed, you will get confirmation email with the software downloading link. You can instantly download the software once you receive the email.

  • It usually takes a few minutes to receive the email confirming your purchase and about installation instructions. However, if you fail to receive the email within 24 hours of the purchase, we recommend that you contact one of our Customer Support agents immediately.

  • If you want to monitor more than one phones or tablets simultaneously, you will have to buy separate subscriptions. You can install the application multiple times in case of phone theft or upgrade. PS: Device switching will require you to pay $10 for Android Device and $20 for iOS Device.

  • Not at the moment, but you can always check it out with one of our Customer Support agents.

  • Yes, you can upgrade your subscription at any time

  • XNSPY gives you the options to either select recurring payment or to subscribe manually upon expiry

  • You can contact one of our Customer Support agents to be guided through the subscription cancelation and deactivation procedure. All your data will be erased permanently from our servers as you deactivate your account.

  • After buying the XNSPY software, you will receive installation instructions via email. You can install the software by following the instructions or you can check out our How to Install guide.

  • You will need to have physical access to the target phone or tablet. You will also need to know any passwords, pass codes, etc. to unlock the phone or tablet. You can start the installation process once you are ready.

  • Yes, you can install the XNSPY software on as many smartphones and tablets as you want to as long as you buy separate subscriptions for each device. As a thumb rule, you can only monitor one device under one license or subscription.

  • Yes, you can reinstall the software on the target phone in case it gets stolen or replaced as long as your subscription is valid. However, only one device can be monitored under one license or subscription at a time.

  • You can uninstall the XNSPY software from the target phone or tablet by contacting one of the Customer Support agents.

  • You can start monitoring by logging into your XNSPY account. Your XNSPY account details will be emailed to you once you make the purchase.

  • Data that’s recorded from the target device will be uploaded to your XNSPY account every 24 hours after the last backup on iCloud. Data on iCloud is backed up automatically if the device is connected to WIFI, locked and plugged in. Recorded data will display after 3 automatic backups. To check the last back up details: settings→ iCloud→ Storage and Backup→ Last Backup

  • All post backup text messages, SMS and iCloud messages can be accessed with XNSPY even if they are deleted from the target device. Any data that is deleted prior to backup cannot be retrieved.

  • No, there is no data upload limit and you can enjoy unlimited storage on your XNSPY Control Panel.

  • Yes, you can remotely monitor target phone or tablet from your own phone, too. However, for best monitoring experience, we do not recommend monitoring through phone.

  • Once you log into your XNSPY Control Panel, you can check all uploaded data categorized under relevant tabs. Navigate within the tabs to check phone call logs, SMS, IM chats, web browsing data and location stats.

  • Yes, you will receive XNSPY updates from time to time. You will have to reinstall the application on target phone or tablet to get best experience.

  • We are constantly working to make sure XNSPY is compatible with the latest OS upgrades and normally announce compatibility within days of a new OS being launched. That said, you can always check with an XNSPY Customer Support agent to make sure.

  • You can uninstall the XNSPY software from the target phone or tablet by contacting one of the Customer Support agents.

  • XNSPY can work without the need to jailbreak the target iOS device. To avail the services, you will only need Apple ID and Password of the target device.

  • You don’t need to download anything on the target device if the iCloud backup is toggled on. Only Apple ID and password is required to monitor the target device.

  • Data that’s recorded from the target device will be uploaded to your XNSPY account every 24 hours after the last backup on iCloud. Data on iCloud is backed up automatically if the device is connected to WIFI, locked and plugged in. Recorded data will display after 3 automatic backups. To check the last back up details: settings→ iCloud→ Storage and Backup→ Last Backup

  • iCloud backup from the target device will take place every 24 hours. But make sure that the target device is plugged in, locked and connected to WIFI. You will also need to check the status of iCloud storage. You data will start to upload every 24 hours as soon as 3 automatic backups will take place. You can check if iCloud backup is enabled/disabled See FAQ#2 To check the last backup details: Settings→ iCloud→ Storage and Backup→ Last Backup You can change WIFI settings: Settings→ Wi-Fi→ Green→ Choose Network Note: The available default backup storage for iCloud is 5GB. XNSPY will not function if there is no available space on iCloud storage. To check available storage: Settings→ iCloud→ Storage and Backup

  • NO. you can buy XNSPY from any available device. Make sure you have the Apple ID and password of the target device.

  • All post backup text messages, SMS and iCloud messages can be accessed with XNSPY even if they are deleted from the target device. Any data that is deleted prior to backup cannot be retrieved.

  • Yes. XNSPY is compatible with all iOS devices like iPhone, IPad and iPod touch that are running firmware 6.0 or higher. XNSPY also works with all Android devices running version 2.1 or higher.

  • You will need access to the iCloud credentials every time they are changed or updated by the monitored user to continue monitoring their cell phones or tablets.

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