REFUND POLICY

Your purchase and use of XNSPY software are regulated by this policy. Please read it carefully before completing your order as it delineates your rights with regard to your purchases, including any essential restrictions and exclusions. By placing an order with XNSPY, you agree that your order shall be governed by this policy.

Refund Conditions

Subject to these Refund Policy conditions, you may be eligible for a refund within 10 days starting from the date of your purchase provided that your reasons don’t contradict with the Refund Policy Conditions outlined below. No refund will be issued after the refund period is over.

General Guidelines

In case you are not fully satisfied with the XNSPY software, you can claim a refund within 10 days of your purchase as per the Refund Conditions given below. However, we believe that most refunds can be avoided if you instead request professional help from our trained customer support team.

In case a customer wants to switch their license from Android/iPhone to iCloud or iCloud to iCloud to (change the device) edition, then a fee of $10 will be applicable before switching the license.

Partial Refund Conditions

If an XNSPY customer makes a refund request within 10 days of purchase, a partial refund will be made if your case meets one of the conditions mentioned below:

• If the target phone or tablet is switched/replaced and the customer no longer has access to it, then a refund of 50% amount of their purchase will be processed.
• If the target phone has been reset to the original factory settings and the customer no longer has access to it, then a refund of 50% amount of their purchase will be processed.
• If the customer no longer has access to the target phone for any other unresolvable issue, then a refund of 30% amount of their purchase will be processed.
• If the customer is dissatisfied with XNSPY due to any other general issue, a refund of 50% amount of their purchase will be processed.
• In the presence of Antivirus/Anti-Surveillance, if the customer is not willing to remove them from target phone, a refund of 50% amount of their purchase will be processed.
• If a customer forgets to cancel their subscription, then they can be eligible for a 30% refund, and they can also either use their remaining service or request a 30-day extension.
• XNSPY is compatible on iOS devices with two-step iCloud verification activated. In case the customer is unable to provide the new iCloud credentials, they hold the right to a refund of 50% amount of their purchase.
• In case the customer wants to discontinue using XNSPY services and the customer support doesn’t respond to the customer’s ticket within 24-48 hours, a refund of 50% of their purchase value will be processed.
• If XNSPY’s support team fails to install the app remotely on the target device, a full refund for the price of Remote Installation Support add-on will be provided.
• A partial refund of 50% will be offered for the price of Remote Installation Support add-on in case of a device compatibility issue.