Your purchase and use of XNSPY software is regulated by this policy. Please read it carefully before completing your order as it delineates your rights with regard to your purchases, including any essential restrictions and exclusions. By placing an order with XNSPY, you agree that your order shall be governed by this policy.
Subject to these Refund Policy conditions, you may be eligible for a full refund within 10 days starting from the date of your purchase provided that your reasons don’t contradict with the Refund Policy Conditions outlined below. No refund will be issued after the refund period is over.
The refund may be applied only to the primary (first) XNSPY subscription purchase. Your money may be refunded only once. If you buy another XNSPY subscription at a later time, this will not be subject to a refund.
If you are not fully satisfied with your purchase of XNSPY software, you can be eligible for a full refund within 10 days starting from the date of its purchase according to the Refund Conditions outlined below. However, we are convinced that most refunds can be avoided if you request professional help from our Customer Support, In case customer wants to switch his license from Android/iPhone to iCloud or iCloud to iCloud to (change the device) edition then a fee of $10 will be applicable before switching the license.
Note: Subscription Prolongation/Automatic Renewals are Non-refundable
Partial Refund Conditions
If an XNSPY customer makes a refund request within 10 days of purchase, a partial refund will be made if your case meets one of the conditions mentioned below:
- If the customer is unwilling to Jailbreak the target iPhone even when a Jailbreak for their device is available, a refund of 70% amount of their purchase will be processed.
- If the customer is either unable or unwilling to root the target Android device to obtain full functionality of the application, a refund of 50% amount of their purchase will be processed.
- If the target phone or tablet has an operating system that is not compatible and/or is different from that mentioned on our website,then a refund of 50% amount of their purchase will be processed.
- If the target phone or tablet is switched/replaced and the customer no longer has access to it, then a refund of 50% amount of their purchase will be processed.
- If the target phone has been reset to the original factory settings and the customer no longer has access to it, then a refund of 50% amount of their purchase will be processed.
- If the customer no longer has access to the target phone for any other unresolvable issue, then a refund of 30% amount of their purchase will be processed.
- If the customer refuses to accept assistance or guidance provided by our Customer Support regarding their issue, a refund of 50% amount of their purchase will be processed.
- If the customer intended to use XNSPY to record calls on iOS, a refund of 50% amount of their purchase will be processed.
- If the customer is dissatisfied with XNSPY due to any other general issue, a refund of 50% amount of their purchase will be processed.
- If the customer is not willing to wait 24-48 hours after contacting customer support to receive updated logs, a refund of 50% amount of their purchase will be processed.
- In the presence of Antivirus/Anti-spyware, if customer is not willing to remove them from target phone, a refund of 50% amount of their purchase will be processed.
- If a customer forgets to cancel subscription then a 30% refund will be offered and customer can use the remaining service also Or a customer can take a 30 days extension in the service.
- XNSPY isn’t compatible on iOS devices with two-step iCloud verification activated; in which case, XNSPY users hold the right to a partial refund of 50% on their subscriptions.
No refund can be granted to XNSPY customers in case their reasons for a refund request are completely beyond our control. The reasons can be the following:
- Location tracking feature for non-jailbroken iPhone is an optional feature that is activated upon customer’s request. In case this feature is enabled, the Apple ID owner of the targeted device will be sent an email about the same, by Apple Inc.
- Other personal reasons (“I’ve changed my mind”, “I’ve made a purchase by mistake”, etc.).
- The target phone does not have the Internet access any longer (cellular data plans expiration, temporary service interruptions, roaming-related problems etc.).
- The customer is no longer subscribed to the XNSPY plan at the time of refund request.
- The customer does not follow the installation guidelines provided by our Customer Support.
- The customer intended to monitor web activities of non-standard web-browsers, except for “Internet” (Android OS) and Safari (iOS).
- The customer intended to monitor web browsing conducted in Private or Incognito mode.
- The application works in “Stealth/Undetectable” mode, meaning no trace of activity is left behind anywhere on the device. No other signs of the application can be referred to “Stealth/undetectable” mode or considered a reason for a refund.
- The target device uses any other operating system except for iOS or Android versions that are listed in the Compatibility section.
- Customer refuses to update the application after the technical issues have been resolved successfully.
If you experience one-sided recording, the issue is not occurring due to XNSPY. This issue occurs due to the firmware settings on most Android devices. The firmware disables the device’s mic APIs when the target user makes/receives a call. This makes the recording one-sided.
In this case, we cannot guarantee which device the call recording feature will work on because different service providers have custom firmware settings on different devices.
If you are using our application on a device mentioned as compatible on our website but are still unable to get both sides of the call in your recording, we can offer you an extension on your subscription worth 20% amount of your purchase. Or a refund of 20% amount of your purchase will be processed. You can still keep the app and use it for other offered features.
Your target iOS device needs to be Jailbroken to install XNSPY. Make sure your device has been Jailbroken before purchasing XNSPY.
Your Android device needs to be Rooted to obtain full functionality of XNSPY. Make sure you visit our Buy Now page to see which features require Rooting.
You can send your refund request to Support Department at billing@XNSPY.com. The refund decision is usually made with in a week .