Before You Buy

At XNSPY.com, we try and ensure that our users are fully aware of the prerequisites of using XNSPY, so they could enjoy a seamless monitoring experience. Before you buy our product, make sure you know what includes using XNSPY.

iCloud/ No-Jailbreak

  • The iCloud/No-Jailbreak version doesn’t require a manual installation or Jailbreak, but you’ll need a legal consent and iCloud credentials of the person whom you wish to monitor. Also, make sure that you always have the updated iCloud credentials with you throughout your subscription period.
  • XNSPY No-Jailbreak requires iCloud credentials and two-factor code (if enabled) every time it accesses iCloud on the monitored device. This is a restriction from Apple to allow iCloud access only through “Trusted” devices.
  • XNSPY No-Jailbreak edition requires iCloud backup enabled on the monitored device. If the backup is not enabled, users may need to physically access the device to enable it. Moreover, XNSPY can only access iCloud data once its successfully uploaded on Apple’s servers.
  • Apple has recently introduced a new security feature that locks the iCloud account of users with any unusual activity detected. If an iCloud account gets locked while using XNSPY, users are required to enable it themselves.
  • When you use XNSPY No-Jailbreak, accessing monitored user’s location using their iCloud sends them an email.
  • XNSPY iCloud users are required to send a manual backup request from their account which they can do after every 48 hours. Under optimal conditions, the iCloud backups data every 24 hours but it could be delayed if the conditions aren’t met. For this reason, there’s a 48-hour limit set on the new backup to avoid users from sending unnecessary requests. Also, note that the new data from the monitored iCloud device will only be accessible to you upon a successful iCloud backup.
  • XNSPY No-Jailbreak relies on iCloud backup for its functionality which rules out the possibility of real-time monitoring.

Android

  • To use XNSPY on an Android device, you’ll need a physical access to the target device for its installation. Moreover, some of XNSPY features are only compatible with rooted Android devices.
  • Note that XNSPY’s features supported with rooted Android devices could take a few days before they are made available on a new Android release [full features support on rooted Android Nougat 7.0 devices is work in progress].
  • To use WhatsApp without root, all Xnspy users are required to enable "Accessibility services" and "Read notification access" on the monitored Android devices. Also, note that, for now, you'll be receiving incoming WhatsApp messages only.

Jailbreak

  • The Jailbreak iPhone spy version works with all Jailbroken iOS devices running iOS 6.0 or above (up to 9.0.3) and requires a physical access for installation.

XNSPY Remote Installation Support

  • For Remote Installation, Team Viewer QS (Available on Google Play Store) needs to be installed and running on the target device with good internet connection. For details click here

Android

Works on Android OS Versions
4.x, 5.x, 6.x, 7.x & 8.x

Jailbreak

Works on iOS Versions
6.x, 7.x, 8. upto 9.0.2

No Jailbreak

Works on iOS Versions
6.x, 7.x, 8.x upto 12.1.1

Frequently Asked Questions

How long it takes to get the software after purchasing XNSPY?

You will get the email containing your link to download the software and installation instructions right after your order gets confirmed and your payment processed.

How long does it take to install the software on target device?

Depending on the speed of your Internet, it takes almost 10-15 minutes to get the software up and running on the target mobile phone or tablet.

Are my credit card details safe with XNSPY?

As you make the purchase, be assured that all your credit card details are absolutely safe with XNSPY. You will be redirected to 100% safe and secure checkout.

Will XNSPY show up on my credit card bill?

No, XNSPY name will not appear on your credit card bill. All and any XNSPY purchases will be charged as, “Serfolet Ltd”

How can I get a refund if I’m not happy with XNSPY?

You are entitled to a 100% refund if you are not satisfied with XNSPY software within the 1st 10-days of your purchase. However, refunds can be avoided if you request professional help from our Customer Support. Please note that after the initial 10 days, no refund cases related to the general satisfaction will be entertained. For all refund and no-refund cases, please check out our Refund Policy page.

I have other purchase-related questions. Who do I ask?

You can either check the complete list of our FAQs or you can contact one of our Customer Support agents anytime.

Why do I need to inform a user about monitoring their cell phone or tablet?

Most of the U.S. states require a legal consent of the users prior to monitoring their cell phones or tablets. Even if you are the legal owner of the device that you wish to monitor, you still need the consent of the user who has your cell phone or tablet under their use, like your employees or children.

What if the monitored user changes their iCloud credentials, will I still be able to monitor them?

You will need access to the iCloud credentials every time they are changed or updated by the monitored user to continue monitoring their cell phones or tablets.

Got Questions? We’ve Got Answers

Still not sure about something or want to have more information on features and compatibility? Click on the icons below to get the relevant info about your problems and get them resolved in an instant!

View Compatible Devices

Want to check out if your target phone or tablet is compatible with XNSPY? This section will help you check if XNSPY supports your target device.

Check Out Faqs

Have any questions about XNSPY and how it works? Check out frequently asked questions and their precise answers for easy troubleshooting.

Contact Customer Support

Couldn’t find answers to your questions or have any other product-related queries? Click here to contact one of our Customer Support Agents right now.

How to Install XNSPY

Want to know how to install XNSPY or having difficulty installing it? Check out our complete step-by-step guides here for hassle-free installation.

Troubleshoot

Get answers to all your technical queries with our step-by-step, carefully designed, exensive troubleshooting guide.

How XNSPY Works

XNSPY is extremely easy to use. This section will guide you about how XNSPY works and how you can use it to monitor all your target phones or tablets remotely.

XNSPY Works on All Devices and Networks Around the World

XNSPY has what it takes to be the world’s most advanced mobile monitoring software! You can install the software on any iPad, iPhone, Android smartphone and tablet without a problem! What’s more; XNSPY supports all devices and networks in the world!

You Can Totally Rely on XNSPY - We’ve Got Your Back

XNSPY won’t leave you alone with your subscription, because for us, your satisfaction rests atop everything else, and with that we promise to deliver only the best mobile spy app experience to you!

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