FAQs: Fabulously Answered Questions

XNSPY makes sure that you get the most out of your mobile phone monitoring software. That’s why, we have compiled all the frequently asked questions and answered them precisely. Skim through the questions that relate to your problem or query and get your issues resolved in a jif!

General Questions

  • What is XNSPY?

    XNSPY is the most trusted and advanced mobile phone spy software that secretly records and uploads all data and location stats on the phone or tablet it is installed in and uploads it on online control panel.

  • How does it work?

    Using XNSPY is simple; just install the software once on the smartphone or tablet you want to monitor and remotely check all phone or tablet usage data and location stats from your own computer or phone.

  • Is XNSPY software invisible?

    Yes, XNSPY mobile spy is 100% invisible and stays hidden on the phone or tablet that it is installed in. It will not show in the installed apps list on the phone or tablet as well.

  • What devices are compatible with XNSPY?

    XNSPY runs perfectly well on all iPhones, iPads, Android smartphones and tablets. Check out the Compatibility page to see the complete list of phones and tablets compatible with XNSPY mobile monitoring software.

  • Do I need to Jailbreak the target iPhone?

    XNSPY for iOS comes in jailbreak iPhone and iPad edition and NoJailbreak iPhone and iPad edition. The latter only requires iCloud credentials. Please note that the two versions offer different features. For more information about Jailbreak and NoJailbreak features visit iPhone spy software page.

  • Do I need to have physical access to the phone or tablet I want to monitor?

    For the iPhone NoJailbreak version of XNSPY, you don’t require physical access to the phone or tablet. Only Apple ID and password is required to access the iCloud back-up on the target device. For the iPhone Jailbreak version, you will need to have physical access to the phone or tablet you want to monitor once. After installing the app on the target device, you can see all data without touching the target device.

  • Is it legal to use XNSPY?

    Yes, it is absolutely legal to use XNSPY mobile spy software to:

    • Monitor your children under 18 years of age.
    • Track your employees through their company-owned mobile phones or tablets.

    Please note that by informing staff before installing XNSPY on your employees’ devices, and by having them accept this as part of using the company-owned devices you will ensure that the company will not run into any legal problems.

    However, we are not entitled to give substantiated legal advice concerning the peculiarities of local laws.

    In most cases, it is the federal and/or state violation of the law to install surveillance software onto a mobile phone or other device for which you do not have proper authorization. You are required to notify users of the device that they are being monitored. Failure to do so is considered to be your own responsibility and the installation is undertaken at your own risk.

  • How to get started?

    In order to remotely monitor your children or employees’ phone or tablet, you need to buy the XNSPY mobile spy software online. After buying the software, install it on the target device. Now you can monitor all their device usage and location stats remotely.

  • How Can I Track Cell Phone Location in Real Time?
  • How Can I Track Internet History On a Cell Phone?
  • How to spy on Android text messages?
  • How to spy on WhatsApp?
  • How to Spy on Viber Messages?
  • How Can I Spy On Facebook Messenger?
  • How to Receive iMessages from another iPhone?

Purchase - related Questions

Subscription-related Questions

Installation-related Questions

Functionality-related Questions

Nojailbreak iPhone releated questions

  • Does my iOS device require a iPhone jail break?

    NO! XNSPY can work without any need to iPhone jailbreak the target iOS device. To avail the services, you will only need Apple ID and Password of the target device.

  • What do I need to download on the target device?

    You don’t need to download anything on the target device if the iCloud backup is toggled on. Only Apple ID and password is required to monitor the target device.

  • How long will it take for data to be uploaded to my account?

    Data that’s recorded from the target device will be uploaded to your XNSPY account every 24 hours after the last backup on iCloud. Data on iCloud is backed up automatically if the device is connected to WIFI, locked and plugged in. Recorded data will display after 3 automatic backups. To check the last back up details: settings→ iCloud→ Storage and Backup→ Last Backup

  • How do I backup iCloud?

    iCloud backup from the target device will take place every 24 hours. But make sure that the target device is plugged in, locked and connected to WIFI. You will also need to check the status of iCloud storage. You data will start to upload every 24 hours as soon as 3 automatic backups will take place. You can check if iCloud backup is enabled/disabled See FAQ#2 To check the last backup details: Settings→ iCloud→ Storage and Backup→ Last Backup You can change WIFI settings: Settings→ Wi-Fi→ Green→ Choose Network Note: The available default backup storage for iCloud is 5GB. XNSPY will not function if there is no available space on iCloud storage. To check available storage: Settings→ iCloud→ Storage and Backup

  • Do I need to buy XNSPY from the same device that I wish to monitor?

    NO. you can buy XNSPY from any available device. Make sure you have the Apple ID and password of the target device.

  • Can XNSPY access deleted text messages?

    All post backup text messages, SMS and iCloud messages can be accessed with XNSPY even if they are deleted from the target device. Any data that is deleted prior to backup cannot be retrieved.

  • Does XNSPY work with tablets?

    Yes. XNSPY is compatible with all iOS devices like iPhone, IPad and iPod touch that are running firmware 6.0 or higher. XNSPY also works with all Android devices running version 2.1 or higher.

  • What if the monitored user changes their iCloud credentials, will I still be able to monitor them?

    You will need access to the iCloud credentials every time they are changed or updated by the monitored user to continue monitoring their cell phones or tablets.

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