General Questions

• How long it takes to get the software after purchasing XNSPY?

  You will get the email containing your link to download the software and installation instructions right after your order gets confirmed and your payment processed.

• How long does it take to install the software on target device?

  Depending on the speed of your Internet, it takes almost 10-15 minutes to get the software up and running on the target mobile phone or tablet.

• Are my credit card details safe with XNSPY?

  As you make the purchase, be assured that all your credit card details are absolutely safe with XNSPY. You will be redirected to 100% safe and secure checkout.

• Will XNSPY show up on my credit card bill?

  No, XNSPY name will not appear on your credit card bill. All and any XNSPY purchases will be charged as

• How can I get a refund if I’m not happy with XNSPY?

  You are entitled to a partial refund if you are not satisfied with XNSPY software within the 1st 10-days of your purchase. However, refunds can be avoided if you request professional help from our Customer Support. Please note that after the initial 10 days, no refund cases related to the general satisfaction will be entertained. For all refund and no-refund cases, please check out our Refund Policy page.

• I have other purchase-related questions. Who do I ask?

  You can either check the complete list of our FAQs or you can contact one of our Customer Support agents anytime.

• Why do I need to inform a user about monitoring their cell phone or tablet?

  Most of the U.S. states require a legal consent of the users prior to monitoring their cell phones or tablets. Even if you are the legal owner of the device that you wish to monitor, you still need the consent of the user who has your cell phone or tablet under their use, like your employees or children.

• What if the monitored user changes their iCloud credentials, will I still be able to monitor them?

  You will need access to the iCloud credentials every time they are changed or updated by the monitored user to continue monitoring their cell phones or tablets.