This is a never-ending debate, and the answers are diverse in nature. Different countries have different types of privacy rules, which is why an employer must consider the legal aspects of monitoring an employee's phone. Furthermore, if you intend to monitor an employee's personal phone, this may raise legal issues. On the other hand, if you want to monitor a company-issued phone of your employee, then it is legally possible. To avoid any legal issues, just make sure that your employees know that they are being tracked.
Broadly, in the United States, employee monitoring is legal. However, the 1986 Electronic Communications Privacy Act doesn't allow unauthorized interception of digital and electronic communication; the law exempts business employers who provide email and internet access. As the employer owns the device provided to the employees, they may listen to, watch, and read employees' workplace communication. The “business purpose exception” enables employers to monitor employees’ electronic communications only if the employer has a “legitimate business purpose” for the monitoring.
The ECPA has specific provisions for a few exceptions. Title I of the ECPA allows service providers and operators to access communications as part of their normal job duties when necessary to provide their services. It also permits individuals authorized by law, such as law enforcement, to intercept communications or conduct electronic surveillance.
Plus, there is no U.S. federal law that requires employers to notify their workers that they are being monitored. However, it is a best practice to inform employees of the company beforehand. Alerting an employee, the company’s right to monitor can also act as a natural deterrent.
Depending on your business, monitoring or tracking employees’ phones can have various advantages. There are a few common reasons why you should monitor your employee’s Android Phone:
As aforementioned, the federal law in the U.S doesn’t allow electronic communication interception. However, it only exempts employers, allowing them to monitor an employee’s use of a company-owned device only if there is a legitimate business need. These business needs can include: improving customer service, improving employees’ performance, and preventing harassment.
Most state laws provide greater protection to employees than federal law. For this very reason, you must thoroughly research your particular state's law on monitoring employee phones, as each state has different laws on the interception of communication. For instance, in California, there is a rule to have a beep at regular intervals on a monitored conversation, or there must be a message stating that the call is being monitored.
If you could get a written employee consent on monitoring their devices, you can track even without a business exemption. It basically notifies the employees that their own and company-provided devices will be tracked. You can include your monitoring requirements in your contract and even provide a flyer to each employee that they can keep with them for more details.
Of course, your employees’ information is as important to you as your business data. Therefore, you must outline who can access the monitored information and under what circumstances. In the privacy policy, you must clearly state that you will not access their phone information after working hours, and most importantly, mention that you will take care of your employees’ privacy.
To be on the safer side, it is better to provide your employees with phones. On the other hand, if you don't provide them with company devices, it is better to clearly and carefully mention in the policy that employees' personal devices will be tracked, too.
If your employee uses a private email account, you must protect the privacy of your employee by not reading those emails. Although the law is in flux, you must protect yourself from indulging in serious privacy issues. Otherwise, it is better to state the clause clearly in the privacy policy that their personal email accounts used on the company’s phone will be monitored.
If you realize a conversation is personal while monitoring, you must immediately stop, as federal law prohibits intercepting private communications. However, if employees are using company-provided devices for personal purposes, you can remind them to use the devices for work-related activities only.
Clearly state the privacy policy in the employee manual, employee contract, and other official documents, mentioning that employees shouldn't have any expectation of privacy while using workplace phones. You must clarify that this includes emails, telephone calls, and other information.
After considering all possible legal aspects related to employee monitoring, the main question arises: how can you actually monitor your employee’s Android phone? There are various employee monitoring apps available in the market; you can simply pick one to track your employees’ Android phones. But, before making any buying decision, you need to do basic research work to find the best app that suits your budget and monitoring requirements. Here are a few things you must take into consideration:
Most businesses normally want an employee monitoring app that’s affordable, easy to set up, and has all the necessary features. Keeping that in mind, XNSPY can suit all your needs.
XNSPY has been designed to monitor a phone with no intrusion at all. With this powerful and non-intrusive mobile monitoring app, you can monitor your employees’ mobile activities as well as their GPS locations.
To get started, here is a step-by-step guide for a hassle-free installation:
The first and foremost step is to ensure the compatibility of XNSPY and the target phone that you want to monitor. XNSPY works great with all Android devices running between Android 4.0 and 16.0. Unless your employees are using decade-old Android devices, compatibility wouldn’t be an issue.
Decide the number of employees you need to monitor and then buy the number of XNSPY subscriptions accordingly. XNSPY comes in two different plans, Basic and Premium, and three billing options (monthly, quarterly, and yearly). For the Basic XNSPY version, you will need to pay a monthly subscription of $29.99; $41.99 for a quarter, or $59.99 for a year. For the Premium XNSPY version, you will be charged $35.99 per month, $59.99 per quarter, and $89.99 per year.
To install the monitoring app, you will need physical access to the Android phone of your employee. After the subscription, you will receive a confirmation email containing a download link and your XNSPY account credentials.
Once you are done with the installation, finish the setup by logging in to your XNSPY web-based control panel using the provided account credentials. After installation, XNSPY takes some time to fetch all the information from the monitored Android phone.
You don't have to scroll through the plethora of information; rather, XNSPY categorizes all the gathered information and shows you different tabs for each section, including Phone Logs, Messenger, Installed Apps, Locations, Photos, Record Surround, and many others. You can also customize XNSPY features and alerts to meet your monitoring needs. Some of the features you get with XNSPY include:
Get exclusive reports containing the top 5 frequent callers, top 5 call durations, top 10 frequently-visited websites, and a weekly punch card showing all the calls with their time and duration for every hour of the day.
Monitor social media of your employees (WhatsApp, Facebook Messenger, iMessage chats, Viber, Instagram, Kik Messenger, Tinder Messages, and Skype Chats).
Track the location history of your employees.
Monitor your employees’ calls or text messages.
Track online habits of your employees by reading their emails and checking their web browsing history.
Listen to phone calls and to your employee's surroundings.
Access all the multimedia files, calendar entries, and to-do lists
Get 24/7 instant alerts for specific contacts, words, and locations
When every other app seems to be pushing for subscriptions alone, it is XNSPY that prioritizes user experience. No matter what, your satisfaction truly rests atop everything else for us.
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