Once you have purchased the software, you will receive a Welcome email containing your login details and an activation code. Kindly note that, in order to access your web account, you will need to activate your product first. Use your login details to log in to your account after activation. Make sure you are using the correct login credentials. In case you can’t remember your password, click on the “forgot your password?” button, and your new login details will be sent to your registered e-mail address. If you are still experiencing issues logging in, please contact our live customer support for assistance.