Kindly note that features such as recording surroundings take longer to upload because of the larger size of the uploaded files.
So please make sure that there is a strong Internet connection on the target device. Also, we recommend you to give the application about 12-24 hours for uploading the surround recordings. Hopefully, all your logs will get uploaded.
Also, make sure that there is sufficient storage space on the device for the call recordings to be saved before uploading.